For questions not listed on this website under FAQ, please send an e-mail to info@exin-exams.com or contact us at tel. +31 30 234 48 25.
Most training providers make training materials available during the course and do not use specific pre-study materials. Among the materials provided are often books about ITIL®, like the books about Service Support and Service Delivery.
If you are planning to study IT Service Management, based on ITIL®, buying and reading the books on Service Support and Service Delivery is a good starting point. To prepare for the Foundation in IT Service Management examination there is an excellent overview of the issues in the itSMF book 'IT Service Management, an introduction'. Other books, like the 'Guide to IT Service Management' contain interesting chapters on subjects in the field and experiences of practitioners.
The Accredited Examination Center (AEC) that organized your EXIN examination will provide you with a result paper and, if you passed, an official EXIN certificate. The AEC will be provided with the results and certificates by EXIN.
Please send your request including the required information to service@exin-exams.com. After the correct information is submitted to us, you should receive an answer within 3 working days. In some cases, a faster option is available. Please see the details about the ITIL Successful Candidate Register.
The accreditation applies to 3 levels:
EXIN encourages all training providers to be accredited because EXIN accreditation offers generally accepted proof that independently set quality standards have been met. To receive a stamp of approval from a globally renown exam institution like EXIN of course offers significant competitive advantage to individual players within the IT training sector.
Yes, training providers who are accredited by EXIN may use our special accreditation logos, which consist of a plaque and a digital logo for use on promotional and course materials or on Web sites. This marketing material is limited to EXIN-accredited IT Service Management training providers only. To obtain these materials, please contact our International Servicedesk or call +31 30 234 48 25.
Organizations who are appointed as an EXIN Accredited Examination Center are also encouraged to use our Accredited Examination Center logo and plaque. To obtain the logo and plaque for Accredited Examination Centers, please contact our International Servicedesk or call +31 30 234 48 25.
There are no strict rules for the examination room. However, there are two main principles here. One is that the environment should be comfortable for the candidates. They should not be hindered during the examination (e.g. by temperature or noise) and not be distracted (e.g. by people passing by or TV screens).
It is important that the environment should not be conducive to cheating. Hence, the candidates should sit at least 1.20 meters apart from each other, so that they cannot peek at each other's answers.
For multiple-choice examinations that are not web-based or organized by Prometric or Pearson VUE, the completed examination is returned to EXIN. At EXIN the forms (the Personal Data Form and the result form) will be handled and the candidate's details and results are registered in the administrative system.Result papers and certificates are printed and sent to the AEC. The process at EXIN normally takes less than a week. With the time added for the shipment, the candidate normally will receive the result within four weeks after the examination.
In some cases, like multiple choice examinations that are web-based or taken via Prometric or Pearson VUE the results are available immediately after the session. Certificates for the candidates that passed are printed at EXIN and sent (normally within four weeks) to the AEC or, in the case of Prometric or Pearson VUE examinations, to the candidates.
Essay examinations, like the IT Service Manager examinations, have to be marked by experts. These experts are practitioners in the field and have to combine their role of examiner with their job.
Yes, training providers who are accredited by EXIN may use our special accreditation logos, which consist of a plaque and a digital logo for use on promotional and course materials or on websites. This marketing material is limited to EXIN-accredited ITIL training providers only. To obtain these materials, please contact our International Servicedesk.
Organizations who are appointed as an EXIN Accredited Examination Center are also encouraged to use our Accredited Examination Center logo and plaque. To obtain the logo and plaque for Accredited Examination Centers, please contact our International Servicedesk.
ITIL® is a set of best practices for IT Service Management, based on the experiences of IT companies. Organizations can use (parts of) ITIL® to plan, manage and improve the internal IT processes, but they can’t get certified for ITIL®.ISO/IEC 20000 is an international, independent standard, which specifies the quality requirements an organization must meet in IT Service Management. Organizations can get certified for ISO/IEC 20000 to prove clients they deliver high-quality IT Services.
The ISO/IEC 20000 standard is ‘framework-neutral’; it doesn’t establish which other standards, best practices and frameworks you could use in order to achieve the required quality level. However, the EXIN ISO/IEC 20000 Qualification Program for IT professionals does teach you how to use the standard as a compass for navigating across all the different IT Service Management standards, best practices and frameworks, making the best use of them all.