Providing the best IT services requires much more than just the best procedures. That’s why EXIN is now incorporating a unique new program in its accreditation portfolio that is designed to address those common ‘people issues’ which can cause unexpected harm to the success of any IT business.Attitude, Behavior and CultureABC of ICT (Attitude, Behavior and Culture) is an innovative awareness, assessment and training package, now independently accredited by EXIN. It looks beyond the classroom theory and encourages team discussion, dialogue and problem-solving focused on practical issues facing organizations.
“EXIN’s mission to improve the quality of the IT industry means more than simply providing quality, independent certifications. As these new IT trainings suggest, it is important to look beyond the best practice standards to the real human factor that has a significant impact on the success of any IT service. By adding this to EXIN’s accreditation services, trainers now have a ready-to-use program that can be combined with and enhance any IT standards training,” said Alejandro Debedenet, EXIN manager of Business Development.
A humorous look at hard issuesThe ABC of ICT requires an interactive approach which moves away from traditional classroom techniques. Using games and discussion exercises, real success or failure is measured by how teams can recognize their own ABC issues, the business impact and risk this causes. Candidates can then translate best practice theory into practical approaches and solutions for addressing these issues.
Ready-to-use training materialsThe new accredited training program, as offered by EXIN in cooperation with GamingWorks and Van Haren Publishing, helps ensure that training companies are helping to address ABC issues that traditional ITIL training material doesn’t fully cover. The ABC Exercises and material encourages teams and individuals to identify real life issues; by working together, teams focus on translating theory into practical application, helping solve sometimes quite fundamental and confrontational issues found in their own environment.
Only the bestFor anyone attending an ABC training course, accreditation guarantees that they will receive the professional guidance they seek, and that the trainers have extensive experience in their professional fields. Independent EXIN accreditation already covers hundreds of organizations and individuals worldwide. It distinguishes your practices from the rest, providing you with unparalleled selling opportunities.Learn more about how to get started in the ABC of ICT FAQ.
Learn more about the benefits of EXIN accreditation for the ABC of ICT, or check here for FAQs on how to get started.
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