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    • New EXIN site offers gateway to ITSM community

New EXIN site offers gateway to ITSM community

1.7.2009

A Web site dedicated solely to EXIN’s new ISO/IEC 20000 Qualification Program for individuals provides a central point to learn about independent ISO/IEC 20000 certification. This new portal marks an evolution in Internet information as EXIN strives to support and encourage online communities for IT professionals.

Take another look at IT(SM)!
The new Web site is designed to show that IT Service Management is not just about a set of books or a standard. It’s about quality and people. www.takeanotherlook.it invites professionals to take another look at ITSM.

It offers a one-stop shop (pdf) for news updates, complete program information, events, downloads, answers to common questions and online community resources.

Navigation in a Universe of Frameworks In order to locate directions at various times of day and year, navigators in Eastern Polynesia memorized important facts: the motion of specific stars. The same accounts for ITSM: with the ISO/IEC 20000 ‘gold’ standard, organizations can utilize their preferred framework(s) to pursue their goal: customer satisfaction. Navigate the new Web site with the Eye symbol.

“This is an important departure from the traditional uses of the Internet. We are now tapping into this potential to open up a true global dialogue, bringing IT professionals, experts and trainers together,” said Laurens Gunneweg, market researcher for EXIN. “ISO/IEC 20000 has long been the top international, independent standard for quality in IT Service Management and there are literally hundreds of expert blogs and information resources. Online community initiatives on the new Web site will play a major role in opening the doors to this fountain of knowledge.”

Distinguishing qualification programs
Having a Web site for ISO/IEC 20000 certification will also allow for a new approach to interacting with candidates and trainers for specific EXIN products and services. In the future, more micro Web sites may be developed in order to connect with relevant IT professionals more directly and to address content related issues more extensively.

“It includes campaign specific information such as Service Manager introductory course information, a list of testimonials from IT Professionals that have successfully passed the exams and other extras like insight into EXIN’s development team. Plus you can take an online test!” added Gunneweg.

ITSM according to ISO/IEC 20000: a three tier complete program
EXIN and TÜV SÜD Akademie are jointly developing a qualification program for IT professionals: IT Service Management according to ISO/IEC 20000 (pdf). The qualification program IT Service Management according to ISO/IEC 20000 (pdf) comprises of a Foundation Level, a Professional Level, an IT Management Track and an Auditing Track. Practical Assignments are part of the higher level training courses.

Candidates learn about best practices, but, more importantly, they learn to use ISO/IEC 20000 as a compass for navigating across all the different IT Service Management.

www.takeanotherlook.it

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