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      • ABC of ICT
        • Getting Started with the ABC of ICT

Getting Started with the ABC of ICT

1. What is ABC of ICT?

• ABC stands for Attitude, Behavior and Culture.
  • ABC issues are like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization, or more importantly, your business!
•  Helps address ABC issues within ITIL and ITSM
• Consists of a card set (Assessment tool), Exercise workbook (for using the cards), Book (containing practical cases and advice from Industry experts and practitioners)
• ABC of ICT card set is often used in workshops to help departments, teams or individuals identify worst practices within their organization and the impact of these worst practices on the business. The Card set is used to stimulate discussion and dialogue and raise awareness for the need to address ABC of ICT issues
• Fills a gap in existing ITIL and ITSM certification training
• Designed and drawn by Paul Wilkinson and Jan Schilt, well-known and respected throughout the world for their GamingWorks products

2. What are the ABC program parts?

• An ABC cards deck with 57 industry recognized worst practice cartoons taken from 1000’s of real life situations
• The ABC Introductory book describes how ABC issues were dealt with by organizations and professionals around the world
• The ABC Exercise Workbook gives practical exercises that can be performed in a workshop, team meeting or as part of formal training courses. These are exercises using the ABC of ICT card set
• All of these products combine to enable an organization to raise awareness, to assess themselves and to identify practical approaches for resolving ABC issues
• The EXIN ABC Accreditation (explained in full below)

3. Why was ABC of ICT developed?

• More than 50% of ITSM improvement initiatives meet resistance and fail to achieve their goals
• Traditional forms of ITSM certification and training fail to adequately teach people about the underlying ABC issues which are the causes of failure

4. What is EXIN ABC Accreditation?

• EXIN has extended its independent, worldwide accreditation process to the ABC of ICT program. EXIN lays out a set of requirements that partners need to comply with to be recognized as Accredited Training Partners. These regulations will be found in the EXIN´s Accreditation Guide for ABC of ICT (Some specific documents from your training session might be requested such as an agenda, PowerPoint slides, etc.)
• EXIN accredits not only the organization but also looks into the facilitator’s (trainer’s) expertise
• The formal accreditation title is: “ABC Workgroup Facilitator Accredited Partner”

5. How does an interested organization apply for EXIN ABC Accreditation?

• Send an e-mail to accreditation@exin-exams.com with your contact details
• A brief description of your organization and experience in IT / ITSM training is welcomed at this point but is not mandatory

6. How long does it take to get accredited?

• Getting an EXIN ABC Accreditation is a fast and easy process
• Once the details of your organization have been validated and payment has been accepted, a conditional accreditation is granted
• Permanent accreditation will be issued once EXIN has received and approved (together with GamingWorks) the participants’ written evaluations of three consecutive deliveries of the workshop

7. Is there an expiration date for my EXIN ABC Accreditation?

• An EXIN ABC Accreditation lasts one year with a three-year automatic renewal clause (under the condition that the regulations are met and the annual fee is paid)

8. What are the benefits of EXIN ABC Accreditation?

• Seeking accreditation aids you in knowing how to prepare an ABC training since the accreditation requirements will show you what you need: for example a workshop agenda, a leaflet or brochure, trainer recommended facilitation tips, slideshow, participants evaluation form, etc (This information is part of the EXIN Accreditation Guide for ABC of ICT.)
• Accredited parties enter a selected “club” of accredited organizations worldwide. It distinguishes your practices from the rest, providing you with unparalleled selling opportunities
• As a result of accreditation your organization will be published on EXIN’s Web site and will be part of the worldwide partners search engine
• The organization receives EXIN’s special digital logo to place on your Web site
• Promotional and training material (including latest news via RSS)
• EXIN’s Accredited Training Provider wall plaque
• Access to the EXIN Partner’s Web site, EXIN Extranet, where you can find a variety of interesting documents to help you prepare quality trainings and enhance your current product offer

9. What are the benefits of participating in an ABC workshop with an EXIN accredited partner?

• For anyone attending an ABC training course, accreditation guarantees that they will receive the professional guidance they seek, and that the trainers have extensive experience in their professional fields

10. I am currently an EXIN Partner, am I automatically accredited for ABC?

• No, you need to get in touch with your account manager or the Accreditation Department
• Nevertheless, being a partner already speeds up the process for being accredited, since some of the requested information has already been sent by your organization and checked by EXIN

11. I am currently a GamingWorks ABC Partner, am I automatically accredited as an EXIN Partner?

• Since you are already recognized by GamingWorks  as an ABC accredited partner, you will get a full EXIN ABC Accreditation.
• To register your GamingWorks status with EXIN, please contact your GamingWorks account manager or the EXIN Accreditation Department 
  • Note: some extra information may be requested prior to fulfilling the accreditation process

12. I have the ABC book, exercise guide and cards, do I need to get accredited as an EXIN ABC Partner?

• Yes, this is the preferred option
• Even though you may want to facilitate a workshop without being accredited, quality recognition and upcoming products and services will only be available to accredited parties

13. What should I do first, get accreditation or order the books and cards?

• You will need to know the ABC program set before getting an EXIN ABC accreditation
• Nevertheless, you can become familiar with the requirements for accreditation as soon as you decide to investigate ABC of ICT. A comprehensive guide will be made available to you by the EXIN Accreditation Department

14. Can I extend my ABC accreditation into other EXIN products?

• Yes, being an EXIN Accredited Training Provider (ATP) lets you choose and qualify for other products
• Accreditation procedures and extra payments will apply

15. Are there any promotional activities at this point?

• Yes, the first 25 partners to register at our special link will get a set of cards free of charge sent to their address

16. What is the cost for EXIN ABC Accreditation?

• Current prices differ for EXIN current partners or new partners. Please contact the EXIN Accreditation Department (accreditation@exin-exams.com) for further information or your EXIN account manager

17. Where can I learn more about ABC and its related products and services?

• You can refer to the following Web sites:
  •  www.exin.org
  •  www.vanharen.net
  •  www.gamingworks.nl
  •  www.abc-of-ict.com

Do you still have a question? Let us know.

ABC of ICT /

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